Terms and Conditions

Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the reflection period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of the entrepreneur upon withdrawal
Article 10 - The price
Article 11 - Compliance, use and additional guarantee
Article 12 - Delivery and execution
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions
Article 17 - Additional provisions

Article 1 - Definitions
In these terms and conditions:
1. Supplementary agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of
an agreement between that third party and the entrepreneur;
2. Reflection period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who is not acting for purposes related to his trade, business, craft or profession;
4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. Continuing performance contract: an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;
7. Durable data carrier: any tool - including e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that facilitates future consultation or use during a period that is geared to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
8. Right of withdrawal: the option of the consumer to waive the distance contract within the cooling-off period;
9. Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance;
10. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for the distance sale of products, digital content and/or services, whereby up to and including the conclusion of the agreement use is made of one or more techniques for distance communication;
11. Model withdrawal form: the European model withdrawal form included in Annex I of these terms and conditions.
12. Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to meet in the same room at the same time.

Article 2 - Identity of the entrepreneur
Interactive365 B.V

Address:
Van Utrechtweg 4, 2921 LN, Krimpen aan den IJssel, The Netherlands

E-mail address: hello@just-born.nl
Chamber of Commerce number: 84110678
VAT identification number: NL863100053B01

Article 3 - Applicability
1. These general terms and conditions apply to every offer from Just-Born and to every distance contract concluded between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate how the general terms and conditions can be viewed at the entrepreneur before the distance contract is concluded.

Article 4 - The offer
1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products, services and / or digital content offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 - The agreement
1. The agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to submit an order or request, stating reasons.
to refuse or to attach special conditions to the implementation.
5. The entrepreneur makes the following clear to the consumer via accessible information on the website www.j-born.eu:
a. The conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
b. The information about warranties and existing after-sales service;
c. The price including all taxes of the product, where applicable the costs of delivery; and the method of payment, delivery or performance of the distance contract;
d. The way in which a consumer can make use of his right of withdrawal.

Article 6 - Right of withdrawal
By products:
1. The consumer can dissolve the agreement with regard to the purchase of a product as long as the envelope containing teats has not been opened by the consumer. The consumer can cancel the purchase by sending an e-mail to hello@just-born.nl
2.a If a baby sucks on a teat, this teat may contain bacteria and the article is unusable for further sale. by the entrepreneur. If the consumer has opened the envelope, the right to return the teats and refund in connection with the delivery expires. hygiene, because we cannot check whether the teat has been used or not.

If there is an order that is suitable as a gift and it will want to be returned, this can be done within a cooling-off period of 1 month. The consumer must report this within a week of receipt via hello@just-born.nl

2.b The costs of return are at the expense of Just-Born.nl

Article 7 - Obligations of the consumer during the withdrawal period.
1. During the cooling-off period, the consumer will handle the packaging containing the product with care.
2. If the envelope has been opened, the product has been damaged by the consumer or has been used, it cannot be returned.

Article 8 - Obligations of the entrepreneur upon withdrawal
1. If the entrepreneur receives a notification of a return, the entrepreneur will pick this up and deal with the consumer within 3 working days.
2. The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product to an account number indicated by the consumer.
3. The entrepreneur uses the same means of payment that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 9 - Exclusion right of withdrawal
a. Bibs teats fall under the heading "products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery". The Bibs brand does not use any packaging for its teats delivered to us, we respect their choice, which is based on wanting to relieve the environment and nature. That is why Just-Born does not seal Bibs products. The envelope therefore serves as a seal.
b. the consumer has stated that by agreeing to the terms and conditions, he will lose his right of withdrawal if the envelope is opened.

Article 10 - The price
1. During the period of validity stated in the offer, the standard prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. The prices stated in the offer of products or services include VAT.

3. The entrepreneur may decide at any time whether there are discount promotions and their duration.

Article 11 - Compliance with the agreement, use and extra guarantee
1. The entrepreneur supplies teats to the consumer that are produced by Frigg and are supplied by Wholesale Mamelou.

2. The consumer must check the Frig teat every time before use for defects, wear, cracks, missing parts, or other defects in any form whatsoever and must not use the Bibs teat if there is a defect in the Bibs teat in any shape whatsoever. The consumer is responsible for safe use.
3. The teats meet the European safety standard EN 1400+A1

4. The entrepreneur only provides an instruction flyer on delivery to clean the teat properly. The entrepreneur is in no way liable for the consequences of using the teat. The text of the instruction flyer contains the instruction description supplied by Wholesale Mamelou, it also contains text that the entrepreneur has added to answer frequently asked questions from customers about certain topics such as 'the squeaking of the teat'.

Article 12 - Delivery and execution
1. The entrepreneur will exercise due care when receiving products, packaging and delivering them.
We store the teats in plastic containers, pack the teats in bubble envelopes or letterbox boxes to protect the teat.
2. The place of delivery is the address that the consumer has made known to the entrepreneur.
3. With due observance of what is stated in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously but at the latest within 30 days, unless a different delivery period has been agreed. If the delivery is delayed
or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs, but is not entitled to any compensation.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer together with the shipping costs incurred by the consumer to return the product, provided that this has been discussed with the entrepreneur.
5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise.

Article 13 - Payment
1. Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid immediately after the conclusion of the agreement.
2. The consumer is obliged to immediately report inaccuracies in payment details provided or stated to the entrepreneur.
3. If the consumer does not meet his payment obligation(s) in time, after he has been informed by the entrepreneur of the late payment and the entrepreneur has granted the consumer a period of 14 days to still meet his payment obligations, if payment is not made within this 14-day period, the legal interest is due on the amount still due and the entrepreneur is
entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500.= and 5% on the next € 5,000.= with a minimum of € 40.=. The entrepreneur can deviate from the stated amounts and percentages in favor of the consumer.

Article 14 - Complaints procedure
1. The entrepreneur assesses and handles the consumer's complaint.
2. Complaints about the consequences of using the Bibs teat are passed on by the entrepreneur to the Bibs company.
3. Complaints about the delivery are handled by the entrepreneur
4. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
4. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is subject to the dispute settlement procedure.

Article 15 - Disputes
1. Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.

Article 16 - Additional or deviating provisions
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

If you have any questions about the general terms and conditions, please send an email to hello@just-born.nl