FAQ

Discover commonly asked questions by our customers.

If your question is not listed, contact us

General

We are based in The Netherlands

To begin this process, please email us a spreadsheet that contains the shipping addresses (columns for Name, Address, City, State, Zip). Add in additional columns to indicate which gifts should each recipient receive and what their gift note should say.

Send this information to hello@just-born.nl and we will process your order.

Personalization baby products is an individual choice. We offer that option to our customers as we believe that personalizing a products creates a intimate touch.

Other than that, personalizing your products also reduces the chances of a misunderstanding or swaps with others, creating a item identity of your own.

Orders

To make any changes to your order, please contact our support team via email or live chat.

Our email address is hello@just-born.nl

To pay for the items in your shopping cart, click on checkout.

Under our checkout page, you can choose from 11 payment methods. See "What payment methods do you accept" FAQ for a list of all the payment methods we accept.

We accept the following 11 payment methods:

1. Visa

2. Mastercard

3. Apple Pay

4. Google Pay

5. Paypal

6. Shop Pay

7. Maestro

8. UnionPay

9. iDEAL

10. Sofort

11. Bancontact

We offer most items in presentable and giftable packaging. You may wish to purchase our 🎁gift box which will enhance the look of the gift.

Yes. We do not use any plastic related packaging. Our packaging is made of 100% recyclable materials, with padding made of recycled paper.

Help us save the environment by recycling our packaging.

Shipping

We make every effort to fulfill orders as quickly as possible. We aim to dispatch within 1-2 working days.

Based on your delivery country and address, our carriers have different shipping times. To get the most accurate delivery time, key in your delivery information in our checkout page.

You can also view our shipping information here

We ship Worldwide, but mainly within the EU

To get the most accurate shipping prices, key in your shipping details in our checkout page.

Alternatively, you can view our rates on our shipping fees page

To track your order, check the tracking number in your confirmation email after order has been shipped.

If you cannot find your confirmation email, do send an email to hello@just-born.nl and we will re-send you your confirmation email with tracking number.

Depending on the courier your order has been shipped with, the tracking link might not be active in the first 2 business days. You are always welcome to contact us at hello@just-born.nl should you have any questions.

If you have received a damaged or incorrect item, contact our customer support team at hello@just-born.nl with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.

Your package could have been sent back to us due to these reasons:

1) no one was at the delivery address during the attempt of a delivery

2) the package was not collected from a parcel shop within the given
time frame

3) the delivery address was incorrect or incomplete.

Send an email to hello@just-born.nl, stating your situation and we will try our best to assist you.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Personalised items are not returnable unless the items are defective or misdescribed.

To start a return, please contact us at hello@just-born.nl. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Read more about our return and refund policy here

Personalised items are not refundable unless the items are defective or misdescribed.

Customers are not required to return defective or incorrectly personalized products that are eligible for a refund; these items may be discarded at your discretion.

For more information regarding returns, visit our return and refund policy

Work with us

We are glad that you like our products.

We currently have 2 programs that allow creators to work with us. Visit our Influencers & Affiliates page to learn more.

Thank you for your interest in our brand and in becoming a J. Born retailer. Send in your proposal to info@just-born.nl and we will review it. Your proposal should state the items you would like to procure, your business information and any other relevant details.

See what other customers are saying!